In service, we take no chances.
The measuring head will be dismantled completely.
Parts are thoroughly inspected and cleaned or replaced.
The Proliner is often re-equipped with our latest improvements.
After re-assembling, the Proliner follows a strict test protocol, similar to any new machine.
The whole process easily takes a complete working day.
What we need
Before sending back your Proliner for service please fill in the Repair Request form below.
IMPORTANT: Click here to download the shipping instructions for sending back your Proliner for repair.
Problem description
Please give a detailed description of the problem even when you have already informed and spoke with one of our employees. This to avoid lack of information when starting the repair.
Shipment details
Back-up measurements:
Before sending back your Proliner please make a back-up of your Proliner measurements on your computer. Prodim International BV is not responsible for loss of measurements during repair and/or transportation.
How to pack:
We advise to use the original Proliner box with the original inlay or our optional flight case. Make sure that it is well packed. If not, it will be transported back in a new Proliner box for which you will be charged. A wooden box is not considered a safe way to pack and transport a Proliner.
As sender you are responsible for the condition of the Proliner when it arrives at Prodim. Repair costs will be charged in case the Proliner is damaged due to inappropriate packaging.
Note: Damage to packaging e.g. flightcases etc. during transport is not included in the warranty.
What to send:
You must return the Proliner with its remote control and all measuring pens. Failing to return those items will prevent us from using and/or properly recalibrating the device, at least not without additional operation and having to charge additional costs. Batteries and other accessories are not needed.
Which courier:
Prodim International BV make use of UPS courier for all shipments, from and to our offices. When you delegate shipment to Prodim, we will request a shipping label, which you can use for drop-off at a local UPS center or for scheduling a pickup. Costs will be initially charged to Prodim and then calculated in the final invoice.
Which forms:
If you are located outside the EU your must add a Commercial Invoice. For some countries a Temporary Export Form is necessary, please contact your Customs of Transport company. You need these forms to avoid paying import duties twice. ALWAYS state the HS code of the Proliner on the Commercial Invoice: HS90318020.
Receiving:
Prodim assumes that a Proliner has been received in a proper condition, unless the receiver mentions the damage to the courier upon receipt. Be reminded, when receiving / sending a Proliner, any damage to packaging e.g. flightcases etc. during transport is not included in the warranty. Small dents and scratches that do not hinder machine use are never cause for warranty.
Repair Request Form