In service we take no chances
The measuring head will be dismantled completely
Parts are thoroughly inspected and cleaned or replaced
The Proliner is often re-equipped with our latest improvements
After re-assembling, the Proliner follows a strict test-protocol, similar to any new machine
The whole process easily takes a complete working day
What we need
Before sending back your Proliner for service please fill in the Repair Request form below.
Problem description
Please give a detailed description of the problem even when you have already informed and spoke with one of our employees. This to avoid lack of information when starting the repair.
Shipment details
Back-up measurements:
Before sending back your Proliner please make a back-up of your Proliner measurements on your computer. Prodim is not responsible for loss of measurements during repair and/or transportation.
How to pack:
We advise to use the original Proliner box with the original inlay or our optional flight case. Make sure that it is well packed. If not, it will be transported back in a new Proliner box which will be charged. A wooden box is not considered a safe way to pack and transport a Proliner.
As sender you are responsible for the condition of the Proliner when it arrives at Prodim. Repair costs will be charged in case the Proliner is damaged due to inappropriate packaging.
What to send:
DO NOT FORGET to send the REMOTE CONTROL with your Proliner. Without the remote control we cannot operate the device and we have to install a new one for which $80 will be charged.
Which courier:
Prodim USA LLC uses UPS for all shipments in the USA.
Prodim shipment address:
Prodim USA
ATTN: Service department
7454 Commercial Circle,
Ft. Pierce, FL
34951, USA
Receiving:
Prodim assumes that a Proliner has been received in a proper condition, unless the receiver mentions the damage to the courier upon receipt.
Repair request form